Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Southeast Massachusetts CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Southeast Massachusetts CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

The staff and management of Southeast Massachusetts Comprehensive Treatment Centers are committed to providing a smooth and efficient intake experience to all who choose to heal with us.

At each of our four locations, we place great emphasis on providing you with a stress-free entry into treatment. A key component of this effort is ensuring that you have all of the information that you need to prepare for intake prior to arriving at the center where you will receive treatment.

Please carefully review the criteria and processes that are described below.

First, we need to make sure that you are eligible to be treated at one of our centers. To enroll at Southeast Massachusetts Comprehensive Treatment Centers, you must meet all three of the following requirements:

  • Age 18 or older
  • Dependent upon opioids for at least one year
  • In a state of withdrawal for at least 20 hours (unless pregnant)

Individuals who meet the above criteria will then be scheduled for an intake appointment. You should plan to be at the center for two to four hours on the day of your intake appointment, and you must bring the following with you:

  • Valid photo identification. We will accept a state-issued ID card, a Driver’s license, or a passport.
  • If you intend to use your insurance benefit to pay for treatment, you must present proof of insurance.
  • You must pay your intake fees during this appointment. We are able to accept cash, money orders, and credit cards issued in the payer’s name. We will not accept a personal check or payment via phone. Please note that even if you intend to use insurance to pay for treatment, you are are still required to pay your intake fees during this initial appointment.
  • If you are transferring from another program, you must have all records from your prior program sent to the center where you will be receiving treatment.

The following will occur during your intake appointment:

  • You will complete paperwork to provide information about your treatment history, psychiatric history, medical history, and related issues.
  • You will complete a biopsychosocial assessment.
  • You will complete a physical exam with one of our doctors.
  • You will provide a urine sample for drug screening.
  • You will take a TB test, unless you can provide proof of having taken one within the previous two years.
  • If you are female, you will take a pregnancy test.

Finally, please note that we cannot guarantee that you will receive medication on the same day that you complete your intake. All medication decisions are made on a case-by-case basis.

To learn more about Southeast Massachusetts Comprehensive Treatment Centers, please contact us at your convenience. We look forward to helping you take your first steps toward a healthier and happier future.